The Macquarie Collection Group is an Australian owned, national organisation with international links. We cater for business of all sizes and recognise the need to provide a flexible tailored service that operates on a partnership approach.

We have saved thousands for business all over the country simply by reducing their current commission rates by at least ten percent. Back this up with a superior reporting system and online "live" access to your accounts, together with the features listed below and you will see why Macquarie is second to none.

Personalised Service

A dedicated team of professional, efficient staff committed to providing expert advice in the most cost effective manner. Your Account Manager, will not only supervise your accounts but will undertake an active part in communicating with debtors, particularly escalated issues and those requiring direct interaction with your collection staff.

Call Centre

Macquarie Call Centre was formed as a separate entity to assist it's own clients in recovering their money before a collections agency is needed. We have selected staff from a variety of industries with one common thread, sales based . Our staff are trained by our management team in debt recovery but encouraged to keep their own independent style of selling to retrieve your money. Who would you rather make a call on your behalf, someone who shows all the flair and telephone manner of a salesperson who can sell the idea of paying your account before anyone else's or a died in the wool debt collector?

Monthly Reports

Our monthly Status Report details every action taken on an account, not just the last action, so you can gauge our speed and efficiency. These reports will be divided into regions that correspond to your internal account numbering system.

We also provide upon request a Historical Report, supplying a breakdown of the results on each account. This provides you with the opportunity to assess the cost effectiveness of each matter referred to us.

These reports are also available via the internet on a twenty-four hour, seven days a week basis

Advanced Computer Technology

The computer system was designed originally for the legal profession who needed extremely high volume use. Macquarie Collections (Vic) Pty Ltd was one of the first users of the system and we were instrumental in its developmental direction.

We have the ability to automatically email you with an update at every stage of the recovery process and at the same time, giving you real time computer access via the internet on a twenty-four hour, seven days a week basis. The system also provides for remote printing so ledger cards, past history etc. can be printed directly from your in-house printers.

No Offset of Payments Received

Any payments received by the Macquarie Collections Group in NSW & Victoria will be duly endorsed and sent to you immediately. We do not hold your money until the end of the month.

Solicitors

The Solicitors firm was specifically set up to handle Debt Recovery and Litigious matters and is connected by way of Electronic Document Exchange to the Courts, thereby fast-tracking the legal process in terms of time taken to issue proceedings and obtain Orders in undefended matters.