| Businesses who have chosen to input more funds into profit areas and outsource other areas to external specialists. It is common practice to employ specialists when necessary to meet specific needs. A call centre can take incoming calls from letters sent, make calls to clients from general ledgers and client lists or combine a letter and telephone system to increase productivity and cashflow. Call centres can also be used for client satisfaction reviews, sales and marketing campaigns and audits.
Macquarie Call Centre Pty Ltd was formed by our parent company Macquarie Collections (Vic) Pty Ltd to assist it's own clients in recovering their money before a collections agency is needed. As an example, over the past year we have worked with one of Australia 's largest logistics companies to reduce their overdue accounts, reconcile problem accounts, take telephone payments and provide an effective letter system. This association has proved so successful that we now have several other divisions and can now offer these services to other business. By utilising our call centre for bulk telephone calls and/or letters you too can increase cashflow and reduce administration costs.
Most importantly we know that no two businesses are the same and would be happy to spend time with you to plan a suitable system for your industry and your own style of business. The call centre is an extension of you and therefore must adhere to your own business style. We will listen and format a plan that meets your business requirements.
A call centre provides access to your company, at call with a credit/sales/service department without any costs associated with down time or payroll expenses. It is also fast efficient and the best way to expand your business without hiring staff.
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